Delivery Information
| 1.0 | Introduction |
| 1.1 | In this policy we set out details of the delivery methods, periods and charges that apply to orders for our products made through our website, telephone & email. |
| 1.2 | This policy is a legally binding document, and this policy shall form part of the contract of sale between you and us made under our terms and conditions of sale. |
| 2.0 | Free delivery |
| 2.1 | We offer free 1st class delivery to all mainland UK addresses. We use Royal Mail First Class post for this service. |
| 2.2 | All other orders will be subject to delivery charges as detailed in Section 5. |
| 3.0 | Geographical limitations |
| 3.1 | We will deliver to the following countries and territories: England, Scotland & Wales. |
| 3.2 | We may from time to time agree to deliver products to other countries and territories. Please email: help@castprotectors.co.uk or phone on 01920 460 888 for further details. |
| 4.0 | Delivery methods and periods |
| 4.1 | The methods that we use to deliver our products, and the time periods within which delivery is usually completed, are as follows: |
| (a) | If your delivery address is in the mainland United Kingdom, you will be able to select from free 1st Class Delivery or £8.99 guaranteed next working day. Please note that Royal Mail first class delivery is not a guaranteed service, and the typical period for delivery of products by this method will vary depening on your local sorting office. |
| 4.2 | If you place your order by 2pm GMT on a working day, these time periods run from the close of business on that day; if you place your order after 2pm GMT on a working day, or on a non-working day, these time periods run from the close of business on the next following working day. |
| 4.3 | The delivery periods set out in this Section 4 are indicative only, and whilst we will make every effort to ensure that you receive your delivery in good time, we do not guarantee delivery before the end of the stated period. |
| 4.4 | We may conduct fraud screening checks before dispatching the product, and these checks may delay your delivery. If the delivery is likely to be delayed as a result of fraud screening checks, we will notify you. |
| 5.0 | Delivery charges |
| 5.1 | Delivery charges will be calculated by our website and automatically applied to your order during the checkout process, or alternatively quoted by us. |
| 5.2 | Applicable delivery charges will depend upon the delivery method you select, the location of the delivery address, and the size and weight of the products in your order. |
| 6.0 | Delivery tracking |
| 6.1 | Delivery tracking is not available. If you require tracking please call or email us for prices. |
| 7.0 | Delivery problems |
| 7.1 | If you experience any problems with a delivery, please contact us using the contact details that we publish on our website. |
| 7.2 | If our delivery service provider is unable to deliver your products, and such failure is your fault, and you do not collect your products from our delivery service provider within the relevant time limit, we may agree to arrange for re-delivery of the products; however, we reserve the right to charge you for the actual costs of re-delivery (even where the initial delivery was free of charge). |
| 7.3 | An indicative list of the situations where a failure to deliver will be your fault is set out below: |
| (a) | you provided the wrong address for delivery; |
| (b) | there is a mistake in the address for delivery that was provided; |
| (c) | the address for delivery is not reasonably accessible; |
| (d) | the address for delivery cannot safely be accessed; |
| (e) | if in-person receipt is not required, there is no easy and secure means of leaving the products at the address for delivery and there is no person available to accept delivery; or |
| (f) | if in-person receipt is required, there is no person available at the address for delivery to accept delivery and provide a signature. |
Cast Protectors - EMOB LTD - 3 Gentlemens Field - Westmill Road - Ware - Hertfordshire - SG12 0EF - Tel: 01920 460 888 - sales@castprotectors.co.uk - Registered in England No 09916880