Our Returns Policy
| 1.0 | Introduction |
| 1.1 | We understand that from time to time you may wish to return a product to us. |
| 1.2 | We have created this policy to enable you to return products to us in appropriate circumstances. |
| 1.3 | This policy shall apply to all of our customers, irrespective of their geographical location. |
| 1.4 | This policy shall apply to all orders submitted through our website. |
| 1.5 | This document does not affect any statutory rights you may have as a consumer (such as rights under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 or the Consumer Rights Act 2015). |
| 2.0 | Returns |
| 2.1 | If you have no other legal right to return a product and receive a refund or exchange, then you will nonetheless be entitled to return a product to us and receive a refund in accordance with this policy if: |
| (a) | We receive the returned product within 14 days following the date of dispatch of the product to you; |
| (b) | the returned product is unused, in its original unopened packaging with any seal or shrink-wrap intact, with any labels still attached, and otherwise in a condition enabling us to sell the product as new; |
| (c) | You comply with the procedure set out in this policy in relation to the return of the product; and |
| (d) | None of the exclusions set out in this policy apply. |
| 3.0 | Returns procedure |
| 3.1 | In order to take advantage of your rights under this policy, you must contact us to obtain a return authorisation number, and then send the product to us with a covering note quoting that number. |
| 3.2 | Products returned under this policy must be sent to: |
| Ermine Point Business Park | |
| 3.3 | You will be responsible for paying postage costs associated with returns under this policy and we would recommend using a recorded delivery service. Please note, proof of posting is not proof of delivery. |
| 4.0 | Refunds |
| 4.1 | We will give you a refund for the price you paid to us in respect of any product properly returned by you in accordance with this policy. |
| 4.2 | We will not refund to you any costs you incur in returning the product to us. |
| 4.3 | We will usually refund any money received from you using the same method originally used by you to pay for your purchase. |
| 4.4 | We will process the refund due to you as soon as possible and, in any event, within 14 days following the day we receive your returned product. |
| 5.0 | Improper returns |
| 5.1 | If you return a product in contravention of this policy, and you do not have any other legal right to a refund or exchange in respect of that product: |
| (a) | we will not refund the purchase price or exchange the product; |
| (b) | we may retain the returned product until you pay to us such additional amount as we may charge for re-delivery of the returned product; and |
| (c) | if we do not receive payment of such additional amount within 14 days of issuing a request for payment, we may destroy or otherwise dispose of the returned product in our sole discretion without any liability to you. |
| 6.0 | Our details |
| 6.1 | This website is owned and operated by EMOB LTD. |
| 6.2 | Our principal place of business is at |
| Ermine Point Business Park 3 Gentlemens Field Westmill Road Ware Hertfordshire SG12 0EF | |
| 6.3 | You can contact us: |
| (a) | by post, using the postal address ; |
| (b) | by telephone, on 01920 460 666 [ Monday - Friday 9:30am - 4:30pm ] |
| (c) | by email, help@castprotectors.co.uk |
Cast Protectors - EMOB LTD - 3 Gentlemens Field - Westmill Road - Ware - Hertfordshire - SG12 0EF - Tel: 01920 460 666 - sales@castprotectors.co.uk - Registered in England No 09916880